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SHIPPING & DELIVERY

SHIPPING INFORMATION

Processing can take 1 to 2 business days, and then one of our delivery partners will get the item to you. You’ll get a shipment notification email with a tracking number once your parcel leaves us. 

AUSTRALIA

ORDERS UNDER $50NZD ORDERS $50NZD+

Standard

(Aus Post)

NZD $7.95  FREE

Express

(DHL Express)

NZD $19.95 NZD $9.95

Aus Post Standard Tracked: Estimated 7-14 Working Days
DHL Express: Estimated 1-3 Working Days

NEW ZEALAND

 ORDERS UNDER $50NZD ORDERS $50NZD+

Express

(Courier Post)

NZD $4.95 FREE

NZ Post: Overnight - 3 Working Days   

I HAVEN'T GOT A TRACKING NUMBER? 

Your tracking number may be delayed 1 - 2 days from the time that your parcel leaves us. If your tracking number isn’t updating or working at all after that time period, feel free to email us at contact@tidalhair.com

THEFT / STOLEN POLICY

If a customer's parcel is lost or stolen once the courier company has successfully delivered it, Tidal Hair does not cover the cost of the stolen / lost items.