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RETURNS & REFUNDS

CHANGE OF MIND RETURNS

Tidal Hair Waver / Tidal Blowout Brush

Refunds can only be issued to the method that was used to pay for your order and all you have to do is arrange for the products to be shipped back (at your cost) and you’ll receive your refund. Only items returned and in the same condition that you received it will be approved for a refund. Once inspected, a refund will be returned to your account within 3-10 working days.
To initiate a return, simply email us at contact@tidalhair.com with the details below  and our team will reply with detailed instructions on how to return your item for a refund. 
Name:
Address:
Email Address:
Order Number:
If you have purchased a Tidal Hair product from a retailer, you will need to contact the retailer directly for their returns policy.

Tidal Halo Hair Extensions

To check that your halo matches your hair colour once it arrives, pull your extension out of the plastic pouch slightly and hold your halo underneath the ends (bottom) of your natural hair. It’s going to sit underneath the bottom section of your hair, so all you need to do is make sure your ends will blend with the colour of the Halo.

If you’re a shade or two different, it won’t be noticeable. Once sitting underneath your own hair, cut and styled, the halo will blend seamlessly with your own hair.

Ordered the wrong colour? We offer 14 day exchanges and returns on hair extensions, simply return the item within 14-days from the date of delivery (at your cost) in the same condition it arrived in in it's original packaging and we'll refund you. 

To initiate a return, simply email us at contact@tidalhair.com within 14 days of receiving your item, and our team will reply with detailed instructions on how to return your item for a refund. 

Unfortunately, if the item is not returned in it's original condition, we won't be able to provide a refund and will send the item back to you.

Tidal Healthy Hair Supplement

Due to the nature of this product, it can not be returned for health and safety reasons, even if the seal is unopened.

Tidal Hair Slicking Wand

Due to the nature of this product, it can not be returned for health and safety reasons, even if the seal is unopened.

Tidal Dermaplaning Set

Due to the nature of this product, it can not be returned for health and safety reasons.

Tidal Hair Styling Clips

Due to the nature of this product, it can not be returned for health and safety reasons.

Heatless Hair

Due to the nature of this product, it can not be returned for health and safety reasons.

WARRANTIES

MY TIDAL HAIR TOOL ISN'T WORKING
We will provide a refund or replacement for faulty products. Our hair tools come with a 12 month warranty (excluding supplements, which CAN NOT be returned due to the nature of the product).

1. Contact must be made via email with our support team at contact@tidalhair.com with your order number and photographic or video evidence.

2. Item may need to be sent back to us, pending the situation, for analysis and investigation. Our customer support team will work with you to rectify any issues, and if appropriate, a refund or replacement will be issued for faulty products. 

3. Our warranty only covers manufacturer's faults. We are unable to refund products that have been used improperly, mis-used or damaged by the customer.

 

Please check all of the product details on our website carefully prior to purchasing.